Welcome to our FAQs page

Part 1 - Product related questions

1. Vinyl Turntable

1) How do I choose the right vinyl turntable for me?

Selecting the right vinyl turntable for your needs involves considering a few key factors like: budget, type of turntable, drive type, tonearm, cartridge, speeds, built-in Preamp, plinth and platter material, features, brand and model, aesthetics, availability of accessories and so on. Remember that the "right" turntable is highly subjective and depends on your individual preferences, budget, and intended use. Take your time to research and find the turntable that best suits your needs and aligns with your music-listening goals.

Refer to the blog《How to Choose the Right Turntable for Yourself》

2) How to properly install and set up a vinyl turntable?

Properly installing and setting up a vinyl turntable is crucial for getting the best sound and preserving your records.

Refer to the blog《How to Properly Install and Set Up a Vinyl Turntable》to learn more details and info. 

3) Common vinyl turntable failures and solutions.

Common fault 1: The record player does not spin and cannot play vinyl records.

Solution:

• Check the power supply: First make sure the record player is connected to the power supply and turned on.
• Check the belt or drive system: If your record player is belt-driven, make sure the belt is not broken or detached. For direct drive systems, check that the drive motor and related components are functioning properly.
• Align the tonearm: Incorrect tonearm alignment can cause the record to not spin. Make sure the tonearm balance and tracking are set correctly.
• Clean and Lubricate: Clean your record player's mechanical parts, such as bearings and gears, to ensure they run smoothly. Use appropriate lubricants to lubricate mechanical parts.

Common fault 2: The stylus jumps or slips when playing a record, causing sound quality problems.

Solution:

• Calibrate tonearm and tracking: Check and calibrate tonearm balance and tracking. Incorrect tracking force settings may cause the stylus to bounce. Refer to your record player's manual or use a special tool to calibrate it.
• Cartridge replacement: If the cartridge or stylus is worn or damaged, replace them promptly. A damaged cartridge may cause unstable playback.
• Clean your records: Clean your records to remove dust and dirt, which will help reduce needle bounce.
• Check the condition of the record: Check the flatness of the record. Damaged or pitted records may cause the stylus to jump.

Common fault 3 : During playback, the record player produces abnormal noise or noise, which affects the sound quality.

Solution:

• Clean records and needles: Dust and dirt can cause noise. Clean your record and needle regularly to reduce these problems.
• Cartridge calibration: Correctly calibrate the cartridge to ensure that the contact angle between the stylus and the record is correct. Improper calibration can cause noise and buzz.
• Avoid Vibration: Place your record player on a stable surface and away from any sources of vibration, such as speakers. Vibration may cause the record player to make noise.
• Check the wiring: Make sure the cables are connected correctly, especially the ground wire. Loose connections or incorrect wiring can cause noise problems.

2. Audio

1) How do I choose the right sound system for me?

Choosing the right sound system can greatly enhance your audio experience, whether you're a music enthusiast or a movie lover. Referring to the blog《How to choose the right sound system for yourself》will help you make the right choice.

2) How do I connect and configure my speakers?

Connecting and configuring your speakers properly is essential to get the best audio experience. Here's a basic guide.

3) Audio troubleshooting and maintenance advice.

Audio troubleshooting and maintenance are crucial for ensuring that your sound system continues to deliver top-notch performance. Here's some advice to help you identify and address common audio issues while keeping your equipment in excellent condition.

3. Accessories

1) What are some recommended audio accessories?

When it comes to enhancing your audio experience, there's a wide range of accessories available. Here are some recommended audio accessories to consider.

2) How to buy and install audio accessories?

Purchasing and installing audio accessories can greatly enhance your audio setup, whether you're aiming to improve sound quality, organize your system, or expand its capabilities. Here are the key steps to buy and install audio accessories.

3) Accessories warranty policy.

An accessories warranty policy outlines the terms and conditions related to the warranty coverage provided for audio accessories.

Part 2 - Orders and Payments

1. How to place an order?

Placing an order with us is quick and straightforward. Simply browse our product catalog, select the items you wish to purchase, and add them to your cart. Once you've completed your selection, proceed to the checkout. At the checkout, you'll provide your shipping and payment information. After confirming your order, you'll receive an order confirmation, and we'll take care of the rest, ensuring your selected items are shipped to your specified address. If you have any questions or need assistance, our customer support team is always ready to help.

2. What are the payment methods?

We offer a variety of convenient and secure payment methods to accommodate our customers' preferences. You can complete your purchase using major credit and debit cards, including Visa, Master card, American express, PayPal, Diners club, Discover, JCB, Maestro and Apply Pay. Additionally, we accept digital payment options like PayPal and mobile payment apps for a seamless and secure transaction experience. Your payment information is treated with the utmost confidentiality, ensuring a safe and reliable shopping process.

3. Frequently asked questions about invoices and order confirmations.

Our invoices and order confirmations are vital components of your purchase experience. Invoices detail the products or services you've acquired, their costs, and payment information. Order confirmations, on the other hand, serve as a receipt, affirming that your order has been successfully placed. Both documents offer clarity and transparency in your transactions with us, ensuring you have a record of your purchases and payments. You can easily access and download these documents for your records.

4. How to cancel or modify an order?

We understand that circumstances may change, and you may need to adjust your order. To cancel or modify an order, please contact our customer support team as soon as possible. They will guide you through the process and assist with any necessary changes or cancellations, ensuring your order meets your current requirements. Your satisfaction is our priority, and we're here to help make the process as seamless as possible.

5. Return and refund policy.

Our return and refund policy is designed to provide peace of mind to our customers. If you're not completely satisfied with your purchase, you can initiate a return within a specified period. Upon receiving the returned item in its original condition, we will process a refund in accordance with our policy. We aim to ensure a hassle-free experience, and our customer support team is available to guide you through the process and address any questions or concerns you may have regarding returns and refunds.

Part 3 - Shipping and Delivery

1. Delivery location and range.

We offer delivery to a wide range of locations to ensure that our customers can enjoy our products and services. Our delivery range covers the United States with the option for domestic shipping. We are committed to reaching our valued customers wherever they are, making your shopping experience as accessible as possible.

2. Delivery times and costs.

Our delivery times and costs are tailored to provide both convenience and affordability. Delivery times may vary depending on your location and the shipping method chosen. We offer free, expedited and priority delivery options to accommodate your needs. To find the precise delivery times and associated costs, please refer to the information provided at the checkout. Our aim is to ensure a prompt and cost-effective shipping experience for all our customers.

3. How to track an order?

Tracking your order is a straightforward process. Once your order is confirmed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your order in real-time. Simply visit our order tracking page and enter your tracking number to access the latest updates on your delivery. We prioritize transparency and aim to keep you informed every step of the way.

4. What should I do if I receive damaged goods?

If you receive damaged goods, we apologize for any inconvenience and are here to assist you. Please contact our customer support team immediately and provide details about the damage. We may request photos or additional information to assess the issue. We will work swiftly to provide a resolution, which may include a replacement, refund, or exchange, ensuring your satisfaction and addressing any concerns you may have about the damaged items. Your shopping experience is important to us, and we're committed to making it right.

Part 4 - Warranty and After-sales Service

1. Product warranty period and details.

Our products are backed by a reliable warranty to ensure your peace of mind. The warranty period may vary depending on the specific product and is detailed in the product's documentation. Generally, our warranties cover manufacturing defects and faults, providing assurance of product quality. If you encounter any issues within the warranty period, please reach out to our customer support for guidance on how to initiate a warranty claim and have the matter promptly addressed. Your satisfaction is our priority, and we stand by the quality of our products.

2. How do I make a warranty claim?

Making a warranty claim is a straightforward process. If you encounter any issues covered by the product's warranty, please contact our customer support team. They will guide you through the necessary steps, which typically involve providing proof of purchase and a description of the issue. Once your claim is verified, we will work to swiftly resolve the matter, which may include repair, replacement, or a refund, ensuring your satisfaction and honoring our commitment to quality and service. Your confidence in our products is our top priority.

3. After-sales support channels.

Our commitment to after-sales support means that assistance is always within reach. We offer a variety of support channels, including phone, email, and live chat. Our dedicated customer support team is readily available to address your inquiries, provide guidance, and resolve any issues you may encounter with our products or services. Your satisfaction is our priority, and we're here to ensure a seamless and satisfying post-purchase experience.

Part 5 - Technical Support

1. Access to technical support.

Access to technical support is just a message or call away. Our experienced technical support team is available to provide expert assistance with any product-related queries or issues you may encounter. Whether you need troubleshooting, setup guidance, or technical advice, our team is dedicated to ensuring that your experience with our products is smooth and hassle-free. Your confidence in our technical support is our commitment to you.

2. Common technical problems and solutions.

Whether you're a tech geek or a casual user, technical issues may arise unexpectedly while using your device. These problems can cause frustration, but more often than not, they have simple and effective solutions.

3. Firmware updates and software support.

Firmware updates and software support are at the heart of our commitment to enhancing your product experience. Our team continuously refines and improves the software that powers your devices, ensuring they stay up-to-date and maintain peak performance. With our user-friendly interfaces and comprehensive support, staying current with the latest features and improvements has never been easier. We're dedicated to providing you with cutting-edge technology that evolves with your needs.

Part 6 - Contact Us

1. Customer support contact information.

Our customer support team is here to assist you at every step of your journey. For any questions, concerns, or assistance, don't hesitate to reach out. You can contact our dedicated support staff via phone at +86 188 1678 6055, send an email to support@wavelegend.com, or connect with us through our live chat feature on our website. Your satisfaction is our priority, and we're just a message or call away.

2. Feedback and suggestions.

We value your feedback and suggestions as they help us continually improve your experience with our products and services. Whether you have ideas for enhancements, encounter issues, or simply want to share your thoughts, we're all ears. Please don't hesitate to reach out through our feedback portal or contact our customer support. Your insights drive our commitment to excellence.

3. After-sales support hotline.

Our after-sales support hotline is your direct line to expert assistance. If you encounter any issues with your purchased products or need guidance, our dedicated support team is ready to provide solutions. Call our hotline at +86 188 1678 6055, and we'll ensure your post-purchase experience is as smooth and satisfying as possible. Your audio journey is important to us, and we're here to support it.

Part 7 - Common problems (A curated list of frequently asked questions, including product recommendations, maintenance and buying advice.)

1. What turntable should I choose as a beginner? If you're new to vinyl, consider entry-level models like HQKZ-006 or ICE1 from Wavelegend. These turntables offer good performance and value for beginners.

2. How can I maintain my turntable and records for optimal sound quality? Regularly clean your records using an anti-static brush and a carbon fiber brush. Keep your turntable clean, adjust tracking force, and replace the stylus as needed.

3. What's the difference between belt-drive and direct-drive turntables? Belt-drive turntables are known for smoother playback but may require belt replacements. Direct-drive turntables offer more consistent speed and are favored by DJs.

4. Which cartridge should I choose for my turntable? Cartridge choice depends on your budget and preferences. Moving Magnet (MM) cartridges are more affordable and have replaceable stylus, while Moving Coil (MC) cartridges offer higher fidelity.

5. How do I set up a phono preamp and is it necessary? A phono preamp (phono stage) is essential to amplify the low-level signal from your turntable. Some turntables have a built-in preamp, but an external one may provide better sound quality.

6. What are the different turntable speeds (33 1/3, 45, and 78 RPM) used for? 33 1/3 RPM is the standard speed for LPs, 45 RPM for singles, and 78 RPM for older shellac records. Ensure your turntable can switch between these speeds.

7. How do I set up my turntable properly to prevent skipping and distortion? Ensure your turntable is on a stable, level surface, and adjust the tracking force, anti-skate, and tonearm height as per your cartridge's specifications.

8. What's the significance of plinth and platter material in turntables? Plinth and platter materials impact resonance and vibration control. Materials like MDF, acrylic, or metal are common choices, with each offering distinct sound characteristics.

9. What additional features should I look for in a turntable? Consider features like a cueing lever, auto-stop function, and adjustable tonearm for added convenience and customization.

10. How can I find replacement parts and accessories for my turntable? Check with the manufacturer for official replacement parts. You can also explore specialized retailers and online marketplaces for a wide range of turntable accessories and upgrades.

These FAQs provide valuable insights into selecting, maintaining, and optimizing your turntable. For more in-depth information, feel free to explore our related comprehensive blog articles and product recommendations.