Wave Legend FAQs

Welcome to Wave Legend’s FAQ section. Here you’ll find expert guidance on our products, orders, shipping, warranty, technical support, and contact information.

Part 1 – Product Questions

Vinyl Turntables

1. How do I choose the right vinyl turntable?
Consider factors like budget, type, drive system, tonearm, cartridge, speeds, built-in preamp, plinth and platter materials, features, and design. The “right” turntable depends on your preferences, intended use, and listening goals.

2. How do I install and set up a vinyl turntable?
Proper setup ensures optimal sound and protects your records. Follow manufacturer guidelines for placement, leveling, and tonearm calibration.

3. Common turntable issues and solutions:

  • Record doesn’t spin: Check power, belt/drive system, tonearm alignment, and lubricate mechanical parts.

  • Stylus jumps or slips: Calibrate tonearm, replace worn cartridges, clean records, and check record condition.

  • Abnormal noise during playback: Clean records and stylus, calibrate cartridge, avoid vibrations, and check wiring.

Audio Systems

1. How to choose the right sound system?
Select a system that suits your space and listening preferences, whether for music or movies.

2. How to connect and configure speakers?
Proper connection and placement ensure optimal sound quality. Refer to manuals or setup guides.

3. Audio maintenance and troubleshooting
Regular maintenance, including cleaning, cable checks, and calibration, keeps your system performing at its best.

Accessories

1. Recommended audio accessories
Enhance your setup with items like record mats, cleaning kits, cables, and audio stands.

2. How to buy and install accessories
Choose compatible accessories and follow manufacturer instructions for installation.

3. Accessories warranty
Warranty terms cover manufacturing defects and are detailed with each product.

Part 2 – Orders & Payments

1. How to place an order
Select products, add to cart, proceed to checkout, and provide shipping/payment information. Confirm your order to receive a confirmation email.

2. Payment methods
We currently accept PayPal, with secure handling of all payment information. Additional options may be added in the future.

3. Invoices and order confirmations
Invoices and confirmations provide transparency for purchases. Downloadable for your records.

4. How to cancel or modify an order
Contact customer support promptly for cancellations or changes.

5. Return and refund policy
Returns accepted within the specified period. Items must be in original condition. Refunds are processed promptly.

Part 3 – Shipping & Delivery

1. Delivery locations
We ship across the United States with domestic shipping options.

2. Delivery times and costs
Varies by location and shipping method. Options include free, expedited, and priority delivery.

3. How to track an order
A tracking number is provided via email. Monitor your shipment on our order tracking page.

4. Damaged goods
Contact support immediately with details or photos. We will provide replacement, refund, or exchange.

Part 4 – Warranty & After-Sales Service

1. Product warranty
Covers manufacturing defects. Duration varies by product; details are in the product documentation.

2. How to make a warranty claim
Contact customer support with proof of purchase and issue description. Claims may result in repair, replacement, or refund.

3. After-sales support channels
Phone, email, and live chat support available for all inquiries.

Part 5 – Technical Support

1. Access to technical support
Our experts assist with troubleshooting, setup, and technical advice.

2. Common technical problems and solutions
Most issues have simple, effective solutions.

3. Firmware updates and software support
Regular updates ensure peak performance and access to the latest features.

Part 6 – Contact Us

1. Customer support contact information
Phone: +86 19926051739 | Email: support@wavelegend.com | Live chat on website

2. Feedback and suggestions
We welcome your insights to improve products and services.

3. After-sales support hotline
Direct line to expert assistance: +86 19926051739

Part 7 – Common Questions

  • Phono preamp necessity: Amplifies low-level signal; built-in preamp available in some turntables.

  • Maintaining turntables and records: Regular cleaning, stylus replacement, and proper setup.

  • Belt-drive vs direct-drive: Belt-drive = smoother playback; direct-drive = consistent speed, favored by DJs.

  • Cartridge selection: MM = affordable, replaceable stylus; MC = higher fidelity.

  • Turntable speeds: 33 1/3 RPM = LPs; 45 RPM = singles; 78 RPM = shellac records.

  • Prevent skipping/distortion: Level surface, adjust tracking force, anti-skate, and tonearm height.

  • Plinth and platter material significance: Affects resonance and vibration; MDF, acrylic, metal offer distinct sound.

  • Additional features: Cueing lever, auto-stop, adjustable tonearm for convenience.

  • Replacement parts & accessories: Available via manufacturer or specialized retailers.