Returns Policy
Updated date: August 24, 2023
Thank you for purchasing Wavelegend's products! We value your satisfaction and shopping experience very much and understand that sometimes customers change their minds. For orders placed at wavelegend.com, the following return policies apply:
New/unassembled products can be returned in original packaging within 30 days of product delivery for a full refund. If it exceeds 30 days, we are sorry, but we will not be able to process your return request. Returned products must remain intact, including original packaging, accessories and all accompanying documents. Please ensure that the product is not damaged, scratched or otherwise damaged, as this may affect your eligibility to return.
If you receive an order that is damaged or defective, please contact our customer support team and they will assist with resolving the issue. If you receive damaged or defective product and want to return it instead of asking for a new product, you will still be charged a 25% return fee. Any urgent or international freight charges are non-refundable.
Return Process
If you need a valid return, please submit a return approval request to our customer service team via email: support @ wavegened.com. The request will include a return label. All returns must be approved by the customer service team. Refunds will be made based on the payment method used at the time of purchase. Refund processing is usually completed within 10 working days after we receive the returned product, and the specific processing time may vary depending on the payment method and bank.
Cancel the Order
Our warehouse usually delivers goods within 1-2 working days. If you would like to cancel your order, please contact our customer support team at support@wavegend.com as soon as possible. If the order has not yet been shipped, we will cancel the order. If the item has been shipped and is being shipped to you, we will treat the order as a return (see the policy above).
Contact Us
If you have any questions about our return policy or need assistance, please feel free to contact our customer service team. We will be happy to serve you and ensure your shopping experience is enjoyable.
Customer service email: support@wavegened.com