Wave Legend Returns Policy

Thank you for choosing Wave Legend! Your satisfaction is our priority, and we understand that sometimes customers may change their minds.

1. General Return Guidelines

For orders placed on wavelegend.com, the following policies apply:

Returns due to customer reasons: Customers are responsible for return shipping costs. Fees depend on your chosen courier.

Returns due to Wave Legend’s responsibility: If the product is damaged, defective, or incorrectly shipped, Wave Legend covers all return shipping costs.

Return period: New or unassembled products can be returned within 30 days of delivery in their original packaging for a full refund. Returns after 30 days cannot be accepted.

Reason for Return Who Pays Shipping
Personal preference, change of mind, refusal to accept delivery, damage due to misuse Customer
Product defects, item does not match description, wrong item shipped Wave Legend

2. Return & Refund Process

  1. Submit a return request to our customer service team: support@wavelegend.com
  2. Include your order number and reason for return.
  3. All returns must be approved by customer service before shipping the product back.
  4. Refunds are issued to the original payment method after we receive and inspect the returned product.

Customer-initiated returns:

  • Product must be intact, including original packaging, accessories, and documentation.
  • A 15% restocking fee applies.

Damaged or defective items:

  • Contact customer service for assessment.
  • We will issue a full refund or replace the product as appropriate.

Refund processing: Typically within 10 business days after receipt and approval of the return. Timing may vary by payment method and bank.

3. Return Scenarios

Scenario Shipping Cost Refund Policy
Product defects, incorrect or mismatched items Wave Legend Full refund (gift card balance prioritized if used). Remaining refunded to original payment method within 10 business days. Expedited/priority fees are non-refundable.
Customer change of mind (dislike, wrong purchase) Customer Refund minus return shipping and 15% restocking fee. Gift card balance prioritized if used. Expedited/priority fees non-refundable.
Customer refuses delivery Customer Refund minus return shipping. Gift card balance prioritized. Expedited/priority fees non-refundable.
Non-returnable items (custom products) N/A No returns or refunds. Clearly stated at purchase.

Notes:

  • Return shipping costs are based on actual courier fees or Wave Legend’s standard rates.
  • Refunds exclude promotional discounts (coupons) and expedited/priority shipping fees.
  • Refunds are processed within 10 business days of approval.

4. Order Cancellation

  • Orders can usually be canceled if not yet shipped. Contact support@wavelegend.com promptly.
  • If the order has already shipped, the process will follow the standard return policy above.

5. Contact Customer Service

For questions or assistance regarding returns:

Email: support@wavelegend.com

Our team is ready to help ensure your shopping experience is smooth and enjoyable.